TERMS AND CONDITIONS

Rooms in the facility and outdoor cottages are rented on a daily basis only.
The hotel day lasts from 4:00 p.m. to 11:00 a.m.
If the Guest does not specify the length of stay when renting a room, it is assumed that the room is rented for one day.
Any request to extend the stay beyond the period indicated on the day of arrival should be reported by the Guest by 10:00 a.m. on the day the room rental period expires.
The facility will consider requests to extend the stay subject to availability.
Payment for the stay is non-refundable in the event of shortening the stay.
The Guest is obliged to pay a mandatory local tourist (climate) tax to the City of Ustrzyki Dolne. The current amount of the tax is PLN 2.00 per each day of stay.
To maintain a reservation, a deposit of 50% of the total stay amount must be paid within 2 business days from the date the reservation is made. Failure to pay the deposit will result in cancellation of the reservation.
Paid deposits are non-refundable.
The Guest should report any damage immediately after it is discovered.
The Guest is financially responsible for any damage or destruction of equipment, furnishings, or technical devices of the facility caused by the Guest or by persons visiting the Guest. Parents or guardians are responsible for damage caused by children.
It is prohibited to remove food or any items belonging to the facility, including tableware, bedding, towels, decorations, books, toys, games, films, etc.
The Guest may not transfer the room to third parties, even if the paid rental period has not expired.
Persons not registered in the facility may stay in the rented room from 10:00 a.m. to 8:00 p.m.
Quiet hours apply throughout the facility from 10:00 p.m. to 7:00 a.m.
After 10:00 p.m., Guests are requested to behave in a manner that does not disturb other Guests.
The use of external loudspeakers and private sound amplification devices is strictly prohibited throughout the entire facility.
One set of keys is issued for the duration of the stay. In the event of losing the keys, the Guest is obliged to pay a fee of PLN 100.
It is prohibited to move furniture from the cottage outside. Please use only the terrace furniture provided.
Smoking is strictly prohibited within the facility; it is permitted only outdoors.
The Guest may organize a campfire, barbecue, and use the playground, games room, and swimming pool (July–August) between 10:00 a.m. and 6:00 p.m.
Children may use the swimming pool, playground, and games room only under adult supervision. The swimming pool is unsupervised!
Parents and guardians are obliged to supervise children during their stay on the premises.
If the Guest significantly disturbs the peace and/or the rights of neighbors or fails to observe generally accepted standards of social conduct, the facility reserves the right to terminate the Guest’s stay without refund for the unused period.
Staying with pets is allowed only after prior notification at the time of reservation and obtaining the consent of the staff. An additional fee for the pet applies according to the facility’s current price list. The pet owner bears full responsibility for any damage caused by the animal.
Making a reservation constitutes acceptance of these regulations and an obligation to comply with them.